Service Desk

ICT Service Desk

The ICT Service Desk is the engine room of our Managed Services. Our team of Support Engineers and Technical Account Managers are ready to provide support to users whenever, wherever.

An outsourced IT Service Desk delivers a cost-effective investment. We work across a variety of industries to help them achieve the level of support and user experience they require through our IT Service Desk of 2nd and 3rd Level Technical Engineers.

Engineers are assigned to specific customers which allows us to deliver a tailored and personalized service. Familiarity with the customer and their environments helps us achieve quicker resolution times.

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Internet Connectivity

Managed Broadband Connectivity

Network connectivity within your organisation is one of the most critical parts of your IT environment. It connects everything together and is pivotal to how organisations communicate to the outside world.

Performance, Security and Resilience are critical to the success of any organisation’s network.

We manage, monitor, and maintain our customers networks allowing them to securely connect within their organisation and out to the

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Enterprise Office Cloud Suite

We have been helping our customers make the move away from on-premises servers and migrating their networks onto cloud services like Microsoft365, G-Suite/Google Workspaces, Datto for many years. These solutions deliver all the benefits of cost savings, flexibility, scalability and business continuity

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D&R

Backup and Disaster Recovery

Protect your critical data from cyber-attacks, natural disaster, hardware failures, and human error.

ICT make it easy and cost effective with data backup and recovery services designed to reduce risk, avoid data loss and downtime.  We can implement and deliver a comprehensive back-up and recovery solution designed for your business requirements either in-house, in cloud or in a hybrid solution.

Veeam, Azure Site Recovery, Rubrik, are just some of the vendors ICT Services work with.

Remote Area

Field Services

Dispatch services

ICT’s dispatch services provide desk-side support for your staff, in person, at your location. This one-to-one support will keep your team happy and your business running smoothly.

24 x 7 x 4 hour support

If you have an issue that can’t be resolved remotely we will send one of our field engineers to your site within four hours, around-the- clock, every day, 365 days a year.

Client and enterprise levels

However big your organisation is, we can support your IT infrastructure. We represent many major manufacturers and take expert care of their thousands of customers in Ireland.

Logistics

No other IT provider in Bangladesh has our experience – for providing ICT services to remote locations we have planned, delivered, monitored, and managed single and multisite networks and assets for our clients.

ICT Services is one of the biggest, most trusted IT field services companies throughout Ireland. From desk-side assistance to 24/7 cover, we’ll be there to give you the help you need, wherever and whenever you need it.

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